Q. I´ve never heard of this event before, how do I know its going to be any good?
A. This is the first RedDoor Writers Retreat Weekend. The team behind the event have a wealth of experience in not only a writers retreat weekend for other publishers, but across the spectrum of weekender events. RedDoor Publishing is a respected and successful publishing house with experience in a wide range of publications and an expertise in helping new and inexperienced authors bring their ideas to reality. RedDoor are supplying the authors and special guests. They will also be on hand throughout the weekend.
CLICK HERE to visit the RedDoor website.
Q). Who is my contract with?
A). Your contract for this event is with West Rocks Hotel. The event is being run in partnership with RedDoor Publishing. The event is managed by We Love Great Events who act as agents for West Rocks Hotel and are responsible for the administration and management of the event.
Q). Who are We Love Great Events?
A). We Love Great Events are event organisers and exclusively work on behalf of West Rocks Hotel. Each event is meticulously planned and a representative from We Love Great Events is on-site at the hotel from when the first attendee checks in, up until when the last person checks out. With a maximum capacity of 100, (and for this event we have limited the number of spaces) you can expect a personalised welcome and service from us. For example, prior to the event We Love Great Events will send you the mobile number of the representative who will be at the hotel so they can be easily contacted at any time, day or night, during your stay.
Q. How do I book a space?
A. Please complete the event booking form (CLICK HERE). We will receive it as soon as you click submit. We will send you booking confirmation by the end of the next working day, detailing the accommodation and package that has been reserved for you. Please check the booking confirmation carefully. Your booking is then held for five days. In order to secure the reservation we need your deposit payment with those five days (or you can pay the full amount if you wish). You can also pay in instalments as long as we receive full payment by 1st December 2017.
If we don´t receive your deposit payment or hear from you within the five days, we will assume that you do not wish to proceed and your booking will be cancelled.
Q. How do I pay?
A. Your booking confirmation will show you how much deposit is due immediately, and the balance which is due by 1st December 2017. You can pay using a debit or credit card (all major cards accepted except Amex) via our credit card hotline which is open seven days a week from 9am to 9pm. You can also pay via Internet banking - details of our credit card hotline and our bank details are provided on the booking confirmation. When paying please ensure to quote your booking reference (which starts RDWR) which will be on your customer confirmation.
Q). I have not received my booking confirmation, what should I do?
A). Your booking confirmation will be emailed to the email address you provided on the booking form usually by the next working day. If we are unable to immediately confirm your booking we will call you or email you to let you know. If, by the end of the next working day you have not heard from us, please check your SPAM or JUNK folders. If there is nothing from us there then contact We Love Great Events on 0844 357 4915. Kindly note that the We Love Great Events team is small and sometimes your call may be answered by a voicemail system to prevent you from holding for an excessive amount of time. Be assured if you do leave a voicemail someone will call you back. Please speak clearly and leave your name and the best telephone number to reach you on.
Q). I need to cancel my booking, how do I do that?
A). Once you have paid your deposit, the booking is considered as confirmed and we start to incur costs. Therefore deposits are non-refundable. You may cancel your booking up until 30th November 2017. Any payments you have made will be refunded, minus your deposit. If you cancel after 30th November 2017, and if the event has sold out, we may be able to resell your place from a waiting list. If we are able to do this then we will refund your booking minus the deposit. If we are unable to resell your place then unfortunately we are unable to refund any part of your booking.
Q). How do I contact you?
A). The best way to contact us is using our CALLBACK SERVICE If you prefer to call to speak to someone then you are welcome to call us on 0844 357 4915 and press option two (or if you are calling just to pay your balance, then press option one to be transferred to the West Rocks credit card hotline). Kindly note that the We Love Great Events team is small and sometimes your call may be answered by a voicemail system to prevent you from holding for an excessive amount of time. Be assured if you do leave a voicemail someone will call you back. Please speak clearly and leave your name and the best telephone number to reach you on.